FAQ

Frequently asked questions

Ordering and fitment

How do I know a part fits my car?
Use the vehicle filter at the top of the site and select make, model, year and engine — only compatible parts will be shown. Fitment data is guidance, so we always recommend matching the OEM part number printed on your old part before ordering. If you are unsure, message us on WhatsApp at +966 54 795 7669 before buying.

Can I search by part number directly?
Yes. Enter the OEM part number in the search box and the store will show matching results if we carry them.

The part isn’t listed — can you source it?
Message us on WhatsApp with the part number or your vehicle’s VIN and we will tell you whether we can source it and how long it will take.

Prices and payment

Do prices include VAT?
Yes. All prices are in Saudi Riyals and include VAT unless stated otherwise.

What payment methods do you accept?
The online payment methods shown at checkout, plus cash on delivery in areas where it is available. A service fee may apply to cash-on-delivery orders; it is shown clearly in the order summary before you confirm.

Shipping and delivery

How long does shipping take?
Processing time and shipping cost are shown at checkout and vary by city, shipment weight and availability. Delivery dates are estimates and can be affected by the courier.

How do I know my order has shipped?
We contact you on the mobile number registered with the order once the shipment is prepared and handed to the courier, so please make sure your number is correct when ordering.

My shipment arrived damaged or incomplete — what do I do?
Inspect the shipment on delivery and tell us within 24 hours on WhatsApp, with clear photos of the part and packaging and your order number. In that case we cover the full cost including shipping.

Returns and warranty

What is the return window?
You can request a return within 30 days of delivery, provided the part is uninstalled, unused and in its intact original packaging. Full details are in the Returns & Refunds Policy.

Which parts cannot be returned?
Electrical and electronic parts once unpacked, oils and fluids once opened, special-order parts, parts showing installation marks, and kits that have been opened or are incomplete.

When is my refund issued?
Once the return is accepted and the part inspected, the refund goes to the original payment method within 7 to 14 working days. Cash-on-delivery orders are refunded by bank transfer once you provide an IBAN in the order holder’s name.

Are parts under warranty?
Parts carrying a manufacturer’s warranty follow the warranty claim process, and the term is stated on the product page where available. The warranty does not cover incorrect installation, installation by non-specialists, or misuse. See the warranty section of the Terms & Conditions.

Account and privacy

Do I need an account to buy?
An account lets you track your orders, save your addresses, and keep your cars in “My Garage” for later.

How do you handle my data?
It is set out in full in the Privacy Policy. In short: we do not sell your data, and we never store your bank card details on our servers.

Still need help?

Message us on WhatsApp at +966 54 795 7669, daily from 8:00 AM to 10:00 PM.