We want the right part to reach you in good condition. If that does not happen, this page explains your right to return or exchange it and the steps involved.
1. Return window
You may request a return within 30 days of receiving your shipment — a window we offer that goes beyond the right of withdrawal under the Saudi E-Commerce Law — provided the conditions below are met.
2. Conditions for acceptance
- The part must be uninstalled and unused, in its original condition.
- Original packaging intact, with all accessories, manuals, labels and serial numbers.
- Proof of purchase or order number included.
- The part must not fall under the exclusions in the next section.
3. Non-returnable items
Because of the nature of auto parts, we cannot accept returns of:
- Electrical and electronic parts once unpacked (control units, sensors, spark plugs, alternators, starters, screens and systems) — their condition cannot be verified after connection.
- Oils, fluids, paints and chemicals once opened.
- Special-order or imported parts sourced against a part number supplied by the customer.
- Parts showing installation marks, scratches, removed serial numbers or torn labels.
- Kits that have been opened or are incomplete.
- Parts damaged by improper storage or installation by the customer.
4. Free exchange
We cover the full cost, including shipping, in these cases:
- A wrong part was sent due to our error.
- Damage in transit, reported within 24 hours of delivery with clear photos of the part and packaging.
- A visible manufacturing defect found before installation.
5. How to request a return or exchange
- Contact us on WhatsApp +966 54 795 7669 or from the “My Orders” page in your account.
- Send your order number and clear photos of the part and packaging, with the reason for the return.
- Once approved, we will send you shipping instructions and the return address.
- We inspect the part within 3 working days of receiving it and inform you of the outcome.
Returns sent without prior approval will not be accepted.
6. Shipping costs
- Our error or a manufacturing defect: we cover shipping both ways.
- Change of mind, or a part that does not fit your vehicle: the customer covers return shipping.
- Cash-on-delivery service fees are non-refundable in change-of-mind cases.
7. Refunds
- Once a return is accepted, the refund is issued to the original payment method within 7 to 14 working days; timing may vary by bank.
- Cash-on-delivery orders are refunded by bank transfer once you provide an IBAN in the order holder’s name.
- For exchanges, the replacement part ships as soon as the inspection is approved.
8. Cancelling before shipment
You can cancel free of charge as long as the order has not been handed to the courier. Contact us on WhatsApp as soon as possible and we will confirm whether cancellation is still possible.
9. Warranty after installation
Parts under manufacturer warranty follow the warranty claim process, not the return policy. Installation by a specialist workshop must be evidenced, and a workshop report provided on request. See the “Warranty” section of our Terms & Conditions.
10. Contact us
- Phone / WhatsApp: +966 54 795 7669
- Address: Bani Abd Al-Ashhal, Airport Road, Madinah 42313, Saudi Arabia
- Hours: daily, 8 AM – 10 PM
Last updated: 28 August 2026.
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